We built a new business management application that provides a comprehensive view of an opportunity and enables online, real-time approval decisions. Laying an application foundation and building comprehensive integration and automation created new opportunities to transform business processes and make previously unattainable insights available to account teams-all of which is now leading to new, post-digital value. To help this large number of users to become familiar with the new solution quickly, we developed extensive training using job aids and videos and social media tools to offer learning tips-giving account teams the right level of support and information they needed, when they needed it. The initial introduction of Manage mySales affected around 30,000 account team users.
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Using a new cloud-based infrastructure, the solution has full mobility and can be used anywhere, anytime. Implementation of the “base” Manage mySales solution involved bringing together sales data across numerous applications to streamline, simplify and integrate the sales management processes. Manage mySales is based on the Salesforce platform using standard capabilities with customized enhancements. Here are some of the milestones in developing and launching Manage mySales: Now, with shared access to the same client data, our people can not only benefit from the richer insights of a “single source of the truth” but also enjoy the powerful advantage of being a data-driven organization. Before long, two additional areas of our business-Quality and Ecosystems-also adopted Manage mySales. The solution focused on digitizing how Accenture sells by moving the entire sales process online and improving overall efficiency.Īs the improved integration and automation of Manage mySales began to demonstrate greater efficiencies, the Marketing and Communications (M+C) organization migrated to the new solution to share contact and campaign information-and their use continues to expand. The business knew it needed one solution to better enhance and integrate that journey.Ĭollaborating with our global IT organization, our Global Sales and Pricing Excellence team developed a vision for a new solution known as Manage mySales, based on.
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Over a period of years, Accenture had accumulated a number disconnected online and offline tools for the various processes involved in any customer journey. A robust cloud-based IT strategy enabled us to introduce a single digital, data-driven platform that rejuvenates how we work with clients and helps us realize better business outcomes.
Like all successful businesses, Accenture strives to establish strong, long-lasting relationships with our clients so that we can better serve their needs.
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